We’re looking for a dependable, organized person who enjoys helping patients and leading a team. Our Front Office Coordinator will work alongside our front office staff while taking responsibility for staff schedules, daily workloads, training, and performance.
This role calls for someone who leads by example, communicates clearly, and is comfortable giving constructive feedback. You’ll help our team do its best work and make sure patients feel welcome, informed, and cared for.
What you’ll do
- Manage team schedules and coordinate coverage for absences and time off.
- Assign daily responsibilities and balance workloads so important tasks are completed accurately and on time.
- Coach team members, set clear expectations, and follow up on performance concerns.
- Lead employee reviews in partnership with practice leadership.
- Train new employees and help current staff build their skills.
- Work alongside the team to schedule appointments, complete intake paperwork, answer patient questions, and handle payments.
- Help resolve patient concerns and involve the appropriate person when additional support is needed.
- Identify ways to improve front office processes and communication with the clinical team.
- Protect patient privacy and follow clinic policies.
What we’re looking for
Someone who is friendly, honest, detail-oriented, and willing to take initiative. You should be comfortable managing competing priorities, having direct conversations, and holding yourself and others accountable with respect.
Previous experience supervising, training, or coaching others is required. Healthcare experience is preferred but not required.
This is a full-time position with benefits, including health, dental, and vision insurance, paid time off, a 401(k) with employer match, and more. The compensation range for this position is $40,000 to $45,000.
If you enjoy serving others and helping a team succeed, we’d like to hear from you.